01Start with the free trial
Every academy can use the Club plan free for 30 days with up to 100 players before paying anything. We encourage academies to run real batches, attendance and fee reminders during the trial so the decision to pay is an informed one.
02Monthly plans
- Monthly plans can be cancelled at any time and stop at the end of the current billing month.
- We do not refund part months, because billing follows the active players in that month.
- If you were charged after cancelling because of an error on our side, we refund the full charge.
03Yearly plans
- Yearly plans can be cancelled within 14 days of the first yearly payment for a full refund.
- After 14 days, the plan runs to the end of the paid year. You can move to a monthly plan for the following year.
- If you add players beyond your yearly estimate, the difference is billed at the end of each quarter. Unused player places are not refunded.
04Changing plans
Moving up from Club to League, or League to National, applies straight away and is charged for the remaining days. Moving down applies from the next billing period. No data is lost when you change plans.
05Service problems
If the platform is unavailable for a long period because of a problem on our side, academies may request a credit for the affected days. Credits are applied to the next invoice.
06Fees paid by parents
Fees that parents pay to an academy through the platform go directly to the academy. Refunds of training fees, camp fees or event entry fees are decided and issued by the academy under its own policy. The platform can record the refund and send the parent an updated receipt.
07How to request a refund
Academy administrators can request a refund through the Academy Office page. Include the academy name, the email on the account and the invoice concerned. Approved refunds are returned to the original payment method within 7 to 10 working days.